Terms & Conditions
The following together with our other Policies & Terms make up our terms and conditions.
Touring Terms & Conditions
1. Your remaining balance is required two weeks prior to your arrival date. Our cancellation policy is straightforward. If you cancel more than 2 weeks prior to your arrival date, we can refund monies already paid. If you cancel less than 2 weeks before (up until 12pm) of your arrival date a credit will be given for sums already paid. In the case of refunds and credits or any changes made to your booking within two weeks of arrival or after you have checked in, we will deduct a £15 sum for administration costs per booking. If the booking is cancelled after midday on your day of arrival, or you do not arrive to take up your booking, then no refund or credit of any monies paid will be available. Credits are only valid for 12 months from the day of cancellation and cannot be extended.
2. All caravans must be parked correctly in accordance with instructions. Any incorrectly sited caravans will be asked to reposition. Caravans may not be sited with awnings facing each other, this is a fire risk.
3. All pitches are hard standing and heavy duty awning pegs are required; please therefore decide if an awning is to be used before payment.
4. Please vacate your pitch by 12pm on the day of your departure unless other arrangements have been previously agreed with the office staff. To be fair to other park users all arrivals after 9pm must pitch in the Late Arrivals area. Your pitch will be available from 2.00pm on day of arrival, we request during half terms, summer holidays and bank holidays, please do not arrive earlier than 2pm.
5. Please keep your dog under control and on a lead at all times. All fouling must be cleared immediately. Dogs are not permitted on the children’s play area, in the toilet blocks, laundrette or library. Noisy and nuisance dogs may be asked to leave. A maximum of three dogs per touring caravan booking are permitted, should we find evidence of exceeded number of dogs per caravan, we may ask you to leave.
6. Refuse must be compacted and wrapped before being placed in the green Euro bins. Refuse must not be left on the ground to attract the attention of domestic or wild animals. There are recycling facilities on the park for drink cans, newspapers, magazines, and glass bottles just after the automatic barrier as you leave the park.
7. Please observe our 8.5mph speed limit within the park. Always be aware of children, cyclists, pedestrians and even deer or other wildlife.
8. Please do not use makeshift clotheslines or bushes for drying clothes. Laundry facilities are available at the Tarn.
9. Fences, barricades, tents of any kind, washing lines, make shift ‘dog gates/pens’ and windbreakers are not permitted between caravans/motorhomes, you will be asked to take down any listed should it be found you have erected any.
10. Please do not take hot water from the toilet blocks or washing up areas. The washing up areas are located at the Garden and Tarn toilet blocks. All water we supply is suitable for drinking.
11. Emergency fire extinguishers are located in the red fire boxes. In case of a fire in your unit evacuate immediately to a safe distance and raise the alarm.
12. Please empty chemical toilets only into the disposal points provided at the Garden and Tarn toilet blocks.
13. Children are the responsibility of their parents or guardians. The children’s play area is unsupervised and must not be used after sunset. The use of bicycles, skateboards, scooters and similar recreational implements are entirely at the owner’s risk. Ball games are only permitted on the large playing field beyond the Beckmire area and on the play area.
14. The caravan owner will indemnify the park owners from all actions, proceedings, or claims in respect of any injury, damage, or liability caused by or arising from any wilful act, neglect, or default of the caravan owner or occupants of the caravan who may be at the park or on the pitch by the expressed or implied invitation of the caravan owner. The park owners will not make good, accept responsibility, or liability in respect of damage, theft, or loss of or to any caravan, motor vehicle or any article or property left therein.
15. Please observe the Countryside Code. The surrounding countryside is farmed and the woodland managed. All users of the park are requested to keep to public footpaths, not to trespass on adjoining land, and not to disturb wildlife.
16. If your vehicle has been converted into a campervan or motorhome it must comply with the minimum requirements here.
17. To adhere to the park rules which are displayed clearly at reception. Copies of park rules are also available on request.
18. Grocery delivery vehicles are not permitted on park, if you arrange a delivery you must collect your groceries from the recycle area on our red road, should a delivery van be found driving around the park, they will be escorted off.
19. Electric scooters are prohibited anywhere on park.
20. Electric vehicles may only be charged at a designated car charging socket. Please do not attempt to charge your vehicle through the electric supply to your pitch or through your caravan/motorhome/etc as this can present a fire hazard.
Glamping and Holiday Cottage Terms & Conditions
1. Reservation balance is required two weeks prior to your arrival date. Our cancellation policy is straightforward. If you cancel more than 2 weeks prior to your arrival date, we can refund monies already paid. If you need to cancel your booking and give us 48 hours or more notice prior to your arrival date, a credit will be given for sums already paid. Credits are only valid for 12 months from the date your booking is cancelled and cannot be extended. If the booking is cancelled less than 48 hours prior to your arrival date, or you do not arrive to take up your booking, then no refund or credit of any monies paid will be available. In the case of refunds and credits we may deduct a £50 deposit sum for administration.
2. Please check out by 10:00am at reception on the day of your departure ensuring you hand back your keys. Arrival time is from 4pm-9pm, if you are arriving later please inform reception prior to arrival for arrangements to be made.
3. You must use your accommodation and its contents with care and leave it in a clean and tidy condition on departure. An accommodation inventory is provided in the back of the glamping pod/holiday cottage information in your accommodation. We reserve the right to charge you for any extra cleaning, missing items or damage. To cover any loss or breakages a “damage agreement” will require your acceptance before you can occupy the accommodation. Payment of the deposit is deemed to be acceptance of the Terms and Conditions.
4. We reserve the right to enter your accommodation at any time for any reasonable purpose, for example, to make checks, maintenance work or housekeeping. Your occupation is not exclusive.
5. No persons under 18 years of age may stay in a two-berth hideaway unless specially arranged at time of booking. Children are the responsibility of their parents or guardians. The children’s play area is unsupervised and must not be used after sunset. The use of bicycles, skateboards, scooters and similar recreational implements are entirely at the owner’s risk. Ball games are only permitted on the large playing field beyond the Beckmire area and on the play area.
6. No pets are allowed in the glamping pods at any time, with the exception of the ‘Wagtail’ hideaway which may have a maximum of two dogs staying. Pets must not be left unaccompanied in any accommodation and you are liable for any damage your pet may cause and the same cover for loss or damage applies as in item 3 above. Should we find evidence of pets being in any non pet friendly accommodations, a cleaning fee will be charged.
7. Smoking, vaping and electronic cigarettes are prohibited inside the glamping pods and holiday cottages (charges may apply if anyone is found to have smoked).
8. Refuse must be compacted and wrapped before being placed in the bins. Refuse must not be left on the ground to attract the attention of domestic or wild animals. There are recycling facilities on the park for drink cans, paper, card and glass bottles just after the automatic barrier as you leave the park.
9. Please observe our 8.5mph speed limit within the park. Always be aware of children, cyclists, pedestrians and even deer or other wildlife. Two cars per glamping pod (one car for Woodpecker) or one car per holiday cottage are allowed, please inform reception if you wish to bring additional vehicles.
10. BBQ’s are only permitted in the designated BBQ areas and must be kept clean and tidy at all times as to not attract the attention of wild animals. Please take particular care not to do anything that may cause a fire – dispose of cigarettes responsibly and make sure the BBQ is out before going to bed. No candles are allowed in any accommodation.
11. Emergency fire extinguishers are located in the red fire boxes. In case of a fire in your accommodation evacuate immediately to a safe distance and raise the alarm.
12. Wireless internet hotspots, where available, is not guaranteed and is provided subject to third party terms and conditions which are available when accessing the system.
13. The guests of any accommodation will indemnify the park owners from all actions, proceedings, or claims in respect of any injury, damage, or liability caused by or arising from any wilful act, neglect, or default of the guests who may be at the park or by the expressed or implied invitation of the guests. The park owners will not make good, accept responsibility, or liability in respect of damage, theft, or loss of or to the accommodation, any motor vehicle or any article or property left therein.
14. Please observe the Countryside Code. The surrounding countryside is farmed and the woodland managed. All users of the park are requested to keep to public footpaths, not to trespass on adjoining land, and not to disturb wildlife.
15. Behaviour should be in keeping with the park environment and should not be excessive, noisy or disruptive, especially at night. Offensive or illegal behaviour will not be tolerated and may result in the police being involved. Offensive or aggressive behaviour or language towards our staff is not acceptable. We may ask you and/or any member of your party to leave immediately if your conduct results in police attendance or is considered by us to be inappropriate; likely to cause harm; or impair the enjoyment, comfort or safety of anyone; or is likely, in our belief, to breach any of this agreement. No refunds or compensation will be given in these circumstances and we reserve the right not to accept any future bookings from you or any member of your party. Please keep noise levels to a minimum between the hours of 10pm-8.30am.
16. No shotgun, knife, firearm, air weapon, archery equipment, fireworks (including sparklers), illegal substances or similar item may be brought onto the park under any circumstances by you or anyone in your party.
17. To adhere to the park rules which are displayed clearly at reception. Copies of park rules are also available on request.
18. Grocery delivery vehicles are not permitted on park, if you arrange a delivery you must collect your groceries from the recycle area on our red road, should a delivery van be found driving around the park, they will be escorted off.
19. Electric scooters are prohibited anywhere on park.
20. Electric vehicles may only be charged at a designated car charging socket. Please do not attempt to charge your vehicle through the electric supply to the glamping unit as this can present a fire hazard.